Privacy Policy

1. Introduction

Vaishali Utsav Resident Welfare Maintenance Society ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our housing society services.

This policy is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws including the Real Estate (Regulation and Development) Act, 2016 (RERA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, address, and contact details (phone number, email address)
• Flat/unit number and ownership details
• Government-issued identification documents (Aadhar, PAN, etc.)
• Emergency contact information
• Vehicle registration details for parking allocation
• Family member details for security purposes
• Payment and billing information for maintenance charges
• Photographs for ID cards and security records

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• CCTV footage for security purposes
• Entry/exit logs from security systems

3. How We Use Your Information

We use the collected information for the following purposes:

• Society administration and management
• Maintenance billing and payment processing
• Security and access control
• Communication regarding society matters, events, and notices
• Compliance with legal obligations under RERA and other laws
• Facility booking and amenity management
• Dispute resolution and complaint management
• Emergency response and safety measures
• Website improvement and user experience enhancement

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity (as per society bye-laws and agreements)
• Legal obligations under RERA, Income Tax Act, and other applicable laws
• Legitimate interests in society management and security
• Your explicit consent where required

5. Information Sharing and Disclosure

5.1 We may share your information with:

• Society management committee members (on a need-to-know basis)
• Service providers (security, maintenance, utilities)
• Government authorities and regulatory bodies (RERA, tax authorities)
• Legal advisors and auditors
• Emergency services when necessary

5.2 We will NOT sell or rent your personal information to third parties

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers with encryption (SSL/TLS)
• Access controls and authentication mechanisms
• Regular security audits and updates
• Physical security for paper records
• Employee training on data protection
• Secure backup and disaster recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 7-10 years for financial records as per Indian law), and resolve disputes. CCTV footage is retained for 30-90 days unless required for investigation.

8. Your Rights

As a resident/member, you have the right to:

• Access your personal information held by the society
• Request correction of inaccurate information
• Request deletion of information (subject to legal requirements)
• Withdraw consent (where applicable)
• Object to processing for certain purposes
• Lodge a complaint with relevant authorities

9. RERA Compliance

In accordance with the Real Estate (Regulation and Development) Act, 2016, and Rajasthan RERA regulations, we maintain transparency in all society operations and ensure that resident information is handled in compliance with applicable real estate laws.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent, except for family member details provided by residents for security purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated to residents through society notices.

13. Contact Information

For privacy-related queries or to exercise your rights, please contact:

14. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are provided above. The Grievance Officer shall respond to complaints within one month from the date of receipt.